Late Arrival, Cancellations & No Shows

At High Cotton, we understand that life happens! If you’re running late, please call us at 256-888-9515 to let us know. Arriving more than 10 minutes past your appointment time may require us to adjust your service.

If you need to cancel or reschedule, we kindly ask for at least 2 hours’ notice so we can offer your spot to another guest.

After 3 missed appointments without notice, we may no longer be able to book future appointments for you.

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Children & Guests

We understand little ones may need to come along sometimes. For everyone’s safety, please remember our salon contains sharp tools, chemicals, and equipment, and the manicurist’s stool and client chairs can easily tip over. We kindly ask that children and guests stay in the waiting area unless they’re receiving a service. If they can’t remain there comfortably, we’ll be happy to help you find a new time for your appointment. Thank you for helping us keep the salon safe and enjoyable for all.

Cell Phone

If you are using your mobile phone for live chat calls, Zoom calls/meetings, and videos via FaceTime in the salon, we kindly ask that you use headphones.

Payment

We’re happy to accept cash, American Express, Visa, MasterCard, and Discover. Personal checks are not accepted.
Our prices are based on the cash rate. Credit card payments include a small 2.5% processing fee.

Jewelry/Valuables

We recommend leaving valuables at home, as we can’t be responsible for lost or damaged items.

Your Satisfaction Matters

If something isn’t right during your service, please let our front desk know right away so we can make it better.

Respectful Environment

We want everyone to feel welcome. Inappropriate or disrespectful behavior toward staff will end the service and may prevent future appointments.

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