(256) 999-9998 1061 Kelli Dr Unit C 1, Athens, AL 35611
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Policy

NAIL BAR POLICIES

We love all of our clients at High Cotton Nail Bar, and we want to make sure everyone feels at home in our friendly Salon. That's why we've set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.

  • LATE ARRIVAL

    High Cotton has a 10-minutes lateness policy. If you are late for your appointment, please call us at 256-999-9998 in advance to let us know. If you arrive longer than 10 minutes, your appointment may be rescheduled.

    LATE NOTICE CANCELLATION

    We kindly ask that you give at least 24 hours notice when changing or cancelling an appointment. If less than 24 hours notice is given, will require a booking deposit for your next appointment.

    NO CALL / NO SHOW

    We kindly ask that you give at least 24 hours notice when cancelling an appointment. No call/No shows will be charged 60% of the service they were booked for.

    CHILDREN / ADDITIONAL GUESTS

    If you bring additional guests or your children to your appointment or service, they will be required to sit quietly in our waiting area during your service. We understand that sometimes it may be necessary to take your child to the salon, but being in a salon can bring safety issues. There are many sharp tools, chemicals, and other equipment in our salons. The manicurist’s stool, client’s chair can easily tip over, so we ask that children not be anywhere around the manicure station area unless they are receiving a service.

    If they are unable to wait in the waiting area, your appointment will need to be rescheduled.

    CELL PHONE

    If you are using your mobile phone for live chat calls, Zoom calls/meetings, and videos via FaceTime in the salon, we kindly ask that you use headphones.

    Payment

    WE ACCEPT CASH OR AMERICAN EXPRESS, VISA, MASTERCARD OR DISCOVER CREDIT CARDS FOR PAYMENT. PERSONAL CHECKS ARE NOT ACCEPTED.

    Jewelry/Valuables

    If possible, please leave your jewelry and valuables at home. High Cotton accepts no responsibility for any loss or damage to personal belongings or valuables during your visit.

    Customer Satisfaction

    Our service providers and teams are dedicated to their work! If you are not satisfied with the service, please stop the service and inform the front desk of the problem. Your satisfaction is important to us. If you have any complaints, please let us know.

    Right to Refuse Service

    We reserve the right to refuse or discontinue service to anyone exhibiting behavior that is inappropriate or disruptive to the atmosphere of the salon.

    If you treat our staff in a disrespectful manner or make inappropriate comments about them, we will refuse to provide any further service