Policy

We understand that life happens! If you’re running late, please give us a call.

Arrivals more than 10 minutes late may require adjustments to your service or rescheduling, depending on availability.

We kindly request at least 2 hours’ notice for cancellations or rescheduling so we can accommodate other guests.

After three missed appointments without notice, future bookings may be restricted.

We love welcoming families! However, for everyone’s safety and comfort, children and accompanying guests are kindly asked to remain in the waiting area unless receiving a service.

Children must be supervised at all times, as our salon contains professional tools, chemicals, and equipment.

To maintain a peaceful spa atmosphere, we kindly ask guests to use headphones for phone calls, FaceTime, videos, and virtual meetings.

Please keep conversations at a considerate volume.

We accept cash, Visa, Mastercard, American Express, and Discover. Personal checks are not accepted.

Our listed prices reflect cash pricing. Card payments are priced 2.5% higher than cash payments. Both cash and card prices are clearly displayed at check-in and checkout.

Pay with cash and save!

Your satisfaction is important to us!

If you have any concerns during your service, please notify our front desk immediately so we can address them.

Complimentary corrections are available within 7 days of the original appointment for issues caused by the quality of the original service.

Correction requests will be reviewed to determine whether the issue is service-related. Accidental damage, improper care, normal wear and tear, and changes in personal preference are not covered.

All completed services are non-refundable, except where required by law.

Promotional offers are valid only for the intended recipient and must be presented at checkout.

Offers are non-transferable and cannot be shared or redeemed by anyone other than the original recipient.

Promotions cannot be combined with other discounts or special offers unless otherwise stated.

All promotions are subject to their stated terms, conditions, and expiration dates.

All gift card sales are final and non-refundable, except where required by law.

Gift cards may be used toward salon services and retail purchases but cannot be redeemed for gratuities or cash, except where required by law.

Please present your gift card at checkout.

Lost or stolen gift cards cannot be replaced unless required by law.

We recommend keeping personal belongings and valuables secure during your visit. Guests are encouraged to leave unnecessary valuables at home.

We are committed to maintaining a welcoming, peaceful, and respectful environment for everyone.

Disrespectful, aggressive, or inappropriate behavior toward our team or other guests will not be tolerated and may result in discontinued service or restrictions on future appointments.

High Cotton Nail Bar reserves the right to refuse or discontinue services for legitimate safety concerns, disruptive or inappropriate behavior, or requests outside our professional service standards, in accordance with applicable law.

We appreciate your cooperation in helping us create a beautiful and relaxing experience for everyone.